Terms of Service

Last updated: October 29, 2026

These Terms of Service are the agreement between you and Nest Made when you use nestmade.shop or buy from us. We have tried to write them the way we would explain them to a friend: clearly, without hidden surprises, and with the important numbers in plain sight. Please read them before you place an order, because by placing an order or using the website you agree to them. If anything here is unclear, email support@nestmade.shop before you buy; we reply within 24 hours on business days.

1. About these terms

These terms apply to every visit to nestmade.shop and every order placed on it. They work together with our other policies, which form part of this agreement: the Privacy Policy, Shipping & Delivery, Returns & Exchanges Policy, Refund Policy, Cancel or Change an Order, Payment Methods and Intellectual Property Policy. If one of those pages gives more detail on a topic, the more detailed page applies to that topic.

In these terms, “we”, “us” and “Nest Made” mean the business operating nestmade.shop from the address above. “You” means the person using the website or placing an order. “Order notes” means the text box at checkout where you write personalization details.

2. Using the website

You may browse nestmade.shop for personal, non-commercial purposes. You agree not to misuse it, which includes trying to break or overload the site, accessing accounts or data that are not yours, collecting content or data with automated tools, introducing malicious code, or using the site for anything unlawful. We may suspend access for anyone who misuses the website.

We work to keep the website available and accurate, but we cannot promise it will always be uninterrupted or free of errors. We may change, pause or remove parts of the website, including products and categories, at any time.

Age requirement

You must be at least 18 years old, or the age of majority where you live, to place an order. Our products are for babies and young children, but the website and the agreement are for adults.

3. Accounts

You can check out as a guest or create an account. If you create one, keep your password private and tell us straight away if you think someone else has used your account. You are responsible for orders placed through your account. You can ask us to close your account at any time; order records we must keep for legal and accounting reasons are retained as described in our Privacy Policy.

4. Products, descriptions and images

We describe our name signs, letters, blankets, keepsakes and decor as accurately as we can, including sizes, materials and care notes where they are given on the product page. Please keep in mind:

• Colours look different on different screens, and natural materials such as wood vary in grain and tone from piece to piece.
• Sizes are approximate unless stated otherwise; small differences are normal. Our Size Guide explains how to measure before you choose.
• Example names shown in product images are invented examples. Your item shows the name and details from your order notes, arranged in the design you choose.
• Layouts adapt to the length of the name: a long name may be set smaller or across two lines so that it fits the design.

If a product page contains an obvious error, such as a clearly wrong price or description, we may correct it and will contact you before preparing any order affected by it.

5. Personalization and order notes

Personalization is the heart of what we do, and it works in a simple way: at checkout, you type the names, dates, birth details or photo notes for each item in the Order notes box. We do not use a separate personalization tool, and we do not send a proof or mockup before preparing your order.

Your responsibilities

• Write every detail exactly as it should appear, including capital letters, spaces, hyphens, apostrophes and accents.
• For orders with more than one personalized item, say clearly which details belong to which item.
• For birth details, give the date, time, weight and length in the order and units you want shown.
• Check your order confirmation email, which repeats your notes, and tell us about any correction within 24 hours.

Our responsibilities

• We follow your order notes exactly, without “correcting” spellings we do not recognise, because many names have unusual spellings on purpose.
• If your notes are unclear or contradict each other, we will email you before preparing the item.
• We use the details and any photos only for your order, as described in our Privacy Policy, and delete customer photos 30 days after delivery.

Content you ask us to add

You confirm that you have the right to use any name, photo or text you send us and that it does not infringe anyone else’s rights. We may decline personalization that is offensive, unlawful, or uses another company’s trademark or copyrighted characters, logos or artwork. If we decline, we email you and refund that item in full.

6. Prices and currency

All prices on nestmade.shop are in US dollars (USD). The price you pay is the price shown at checkout when you place your order. Shipping to our four delivery countries is free. We do not collect sales tax at checkout.

If your payment method is in a different currency, your bank or payment provider converts the amount and may charge its own fees; those are between you and your provider. Prices may change from time to time, but a change never affects an order that has already been placed.

7. Placing an order and how the contract is formed

1. You choose your items and options, add personalization in the Order notes box and place the order at checkout.
2. We send an order confirmation email. This confirms that we received your order; it does not yet mean we have accepted it.
3. The contract between us is formed when we begin preparing your order or when we send the shipping confirmation, whichever happens first.

We may decline or cancel an order before it is formed, for example if a product is unavailable, the delivery address is outside our four delivery countries, payment cannot be confirmed, the personalization requested cannot be made, or we have reason to suspect fraud. If we cancel, we tell you by email and refund the full amount.

8. Payment

Payment is taken when you place your order, using one of the options shown at checkout. Payment details are entered with, and processed by, the payment provider, not stored by us. You confirm that you are authorised to use the payment method you choose. Our Payment Methods page explains how payment works.

9. Changes and cancellations

You can cancel your order, or change its personalization, options or shipping address, within 24 hours of placing it by emailing support@nestmade.shop with your order number. A cancellation within 24 hours is refunded in full. After 24 hours, your order may already be in preparation and cannot be cancelled or changed, but you can still return it within 60 days of delivery as described below. Full details are on our Cancel or Change an Order page.

10. Preparation, shipping and delivery

We prepare each order in 1-3 business days and ship it from the USA. Delivery to the United States, Canada, Australia and New Zealand is free and usually takes 7-14 business days after shipping. These are estimates, not guaranteed dates; carriers can be delayed by weather, peak seasons and other events outside our control. We do not deliver outside those four countries.

Responsibility for the parcel passes to you when it is delivered to the address you gave us. Please make sure the address is correct; see our Shipping & Delivery page for what happens with incorrect addresses and for parcels that are late, lost or damaged.

Import charges

For deliveries to Canada, Australia and New Zealand, the destination country may apply import duties, taxes or fees under its own rules. Whether any charge applies depends on the destination country and the order. Contact us before ordering if you would like help understanding this for your destination.

11. Returns and refunds

You may return any item, including personalized items, within 60 days of delivery for any reason. We provide a free return label, including for change-of-mind returns. We refund the price paid for returned items within 7 days of receiving the return, to your original payment method, or as store credit if you prefer. Store credit never expires. There is no restocking fee. Full details are in our Returns & Exchanges Policy and Refund Policy.

Items prepared exactly as written in your order notes are not faulty, even if the notes contained a mistake, because no proof is sent before production. They remain returnable within 60 days as a change-of-mind return.

12. Damaged, faulty or incorrect items

If an item arrives damaged, has a fault, or does not match your order notes, please contact us as soon as you can with photos and your order number. We will offer a replacement or a refund. These terms do not limit any rights you have under consumer protection laws that cannot be excluded, including rights under the consumer laws of Australia and New Zealand where they apply to you.

13. Safety and use of our products

Our products are decor and textiles for babies’ rooms and family keepsakes. Please use them sensibly and follow any care and safety notes on the product page or included with your order. In particular:

• wall signs and letters must be hung securely by an adult, out of a child’s reach, and never inside a crib or where they could fall into one;
• following widely recommended safe-sleep guidance, keep blankets, pillows and soft items out of a sleeping baby’s crib; blankets are for supervised, awake time and decoration;
• keepsakes and small items are not toys; keep small parts away from babies and young children;
• always supervise babies and young children around our products, including during photos.

14. Intellectual property

The Nest Made name and logo, the website design, our product designs, the text on our pages and our original images belong to Nest Made or are used with permission. You may not copy, reproduce or use them commercially without our written permission. Personal sharing, such as posting a photo of your own nursery with our product in it, is welcome. Our Intellectual Property Policy and DMCA page explain how to report content you believe infringes your rights.

15. Reviews, messages and feedback

If you send us feedback, ideas or suggestions, we may use them to improve our shop without owing you anything. If we introduce product reviews in the future, only verified buyers will be able to post them, and we may decline or remove reviews that are unlawful, abusive, unrelated to the product or that include another person’s private details. We never edit a review’s meaning and never post reviews on a customer’s behalf.

16. Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Losses are foreseeable when they are an obvious consequence of our breach or were contemplated by you and us when the contract was formed.

To the extent permitted by law, we are not responsible for losses that were not foreseeable, for business losses (our products are for personal and household use), or for delays and failures caused by events outside our reasonable control, such as carrier disruptions, severe weather, natural disasters, power or internet outages, or government action. If such an event affects your order, we will tell you and, if the delay becomes unreasonable, you may cancel the affected items for a full refund.

To the extent permitted by law, our total responsibility to you for any order is limited to the amount you paid for that order. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence or for fraud, and nothing affects your statutory rights as a consumer.

17. Warranty disclaimer

Except as expressly stated in these terms and in the policies they include, and to the extent permitted by law, the website and products are provided “as is” and “as available”, without other warranties, express or implied. Where the law of your place of residence gives you guarantees that cannot be excluded, those guarantees continue to apply.

18. Indemnity

If you send us content for personalization that infringes another person’s rights, or you use the website unlawfully, you agree to be responsible for the reasonable costs and losses that result for us, to the extent permitted by law.

19. Privacy

Our Privacy Policy explains how we collect and use your personal information, including the details about babies that you put in order notes, and how customer photos are deleted 30 days after delivery. By using the website and placing an order, you acknowledge that policy.

20. Communications

By placing an order, you agree to receive emails about it, such as the confirmation, shipping updates, return labels and refund confirmations. These are part of the service. We will not send you marketing emails unless you opt in. We are an email-only shop and do not provide phone support; written communication keeps a clear record for both of us.

21. Disputes and complaints

If something goes wrong, please email us first at support@nestmade.shop with your order number and a description of the problem. We reply within 24 hours on business days, and most issues are resolved quickly by email. If we cannot resolve a complaint informally, you may pursue it as described in section 22. If you are a consumer, nothing in these terms prevents you from contacting a consumer protection authority in your country.

22. Governing law and courts

These terms, and any dispute arising out of or in connection with them or your use of nestmade.shop, are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. Subject to any mandatory rights you have as a consumer, disputes will be heard by the competent state or federal courts located in California. If you live in Canada, Australia or New Zealand, you also keep the protection of the mandatory consumer laws of your country, and you may be able to bring a claim in your local courts where those laws allow.

23. Gift orders

Many Nest Made orders are gifts sent directly to new parents. When you send a gift, you remain the customer under these terms: order emails, refunds and any decisions about the order go to you. You confirm that you have the parents’ agreement to use the baby’s name and details you provide, particularly if the name has not been announced. If the recipient contacts us, for example to start a return, we will help them while keeping you informed; refunds go to your original payment method unless you agree to store credit for the recipient. We do not include prices or receipts in the parcel.

24. Store credit

Store credit may be issued instead of a refund when you or a gift recipient ask for it, or as a goodwill gesture. Store credit is linked to the email address it was issued to, can be used on any order at nestmade.shop and never expires. It has no cash value, cannot be transferred for money and is not refunded as cash unless the law requires it. If an order paid partly with store credit is returned, the store-credit part is restored as store credit.

25. Availability of products and options

Our pieces are prepared for each order, so we do not hold a stock of finished, named items. Occasionally a material, colour or size option may become temporarily unavailable. If that affects an order you have placed, we email you within the normal preparation time to offer an alternative or a full refund for that item; we never substitute a different option without asking you first. Products and options shown on the website are not a promise that they will remain available in the future.

26. Electronic communications and records

You agree that we can communicate with you electronically, by email and through the website, and that agreements, notices and records provided electronically satisfy any legal requirement that they be in writing. Keep your order and shipping emails, because they are your record of what you ordered, what you wrote in the order notes and when the order shipped. If you need a copy of an earlier email, ask us and we will resend it.

27. Notices

We send notices to you at the email address you used for your order or account. You can send notices to us by email to support@nestmade.shop or by post to Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US. Because we are an email-only shop, email is the quickest way to reach us; please include your order number so we can respond within our usual 24 hours on business days.

28. Sharing photos of your Nest Made pieces

We love seeing a finished nursery, but sharing is always your choice. If you post a photo of our product online, please think about your family’s privacy: a baby’s full name together with a birth date, time and place can reveal more than you intend. We will never repost a customer’s photo, name or birth details without written permission from the person who ordered, and we will remove anything we have shared promptly if you ask.

29. Changes to these terms

We may update these terms from time to time, for example when we add products, change our services or when the law changes. The updated terms apply to orders placed after the date shown at the top of this page; the terms that applied when you placed an order continue to apply to that order. We encourage you to read this page whenever you place an order.

30. Other important terms

• Severability: if a court finds part of these terms invalid, the rest continues to apply.
• No waiver: if we do not enforce a right straight away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations under these terms to another business, and will tell you if this affects your order; you may not transfer your rights without our agreement.
• Entire agreement: these terms and the policies they include are the whole agreement between us about your use of the website and your orders.
• Language: these terms are written in English, and the English version applies.

31. Contact us

Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US. Email support@nestmade.shop, or use our Submit a Ticket page. We reply within 24 hours on business days. For quick answers, see our FAQs and Help Center.