FAQs

Choose your piece and its options on the product page, add it to your cart and go to checkout. In the Order notes box, type the name exactly as it should appear, with capital letters, spaces, hyphens and accents. If your order has more than one personalized item, write the details item by item, for example “Sign: Juniper Rose. Blanket: Juniper”. We prepare your piece from these notes.

No. We do not send a proof or mockup before preparing your order. That keeps preparation to 1-3 business days, but it means the order notes are what we follow. Read your order confirmation email carefully: it repeats your notes. If you spot a mistake, email us within 24 hours of ordering and we will correct it.

Yes, where the design has room for them. Each product page says which details the design shows. For birth announcement keepsakes, write the details in this order: full name, date of birth, time, weight, length, then any extra line. Use the units you want printed, such as “7 lb 4 oz” or “3.3 kg”, and “20 in” or “51 cm”.

No. Many names are spelled in a special way on purpose, so we never “fix” a spelling. We follow your notes exactly. If your notes contain two different spellings of the same name, we email you to ask before preparing anything.

Mention the photo in your order notes, then reply to your order confirmation email with the photo attached, or email it to support@nestmade.shop with your order number. A clear, well-lit photo works best. We use it only for your order and delete it 30 days after delivery.

No. We cannot reproduce other companies’ trademarks, characters or logos. We are happy to set your baby’s chosen name in one of our own lettering styles instead.

Congratulations! Put both pieces in one order and write the details for each item separately in the order notes, for example “Blanket 1 (powder blue): Theo. Blanket 2 (sage): Milo.” If both names go on one piece, write them in the order they should appear, such as “Theo & Milo”. Shipping stays free whatever the size of the order.

Long names are set to fit the design, which can mean slightly smaller lettering or two lines on some pieces. If a name is long and you want it to read clearly from across the room, consider a larger size, a wider format or cut-out letters. Email us the name and the product link and we will tell you how it is likely to look.

Some designs include a short extra line, and the product page says so. Write the line exactly in the order notes. Keep it short so it stays readable; we may email you if a line is too long for the design.

We prepare your order in 1-3 business days, then it ships from the USA and usually takes 7-14 business days to arrive in the United States, Canada, Australia or New Zealand. Allow roughly 8-17 business days in total. See Shipping & Delivery for details.

Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum spend and no code needed.

The United States, Canada, Australia and New Zealand. Checkout does not offer shipping to other countries. If you live elsewhere, you can send a gift to someone in one of these four countries.

Count back about three and a half weeks from the shower date and order before then to be comfortable. If time is short, many guests give a card on the day saying the personalized piece is on its way. We cannot offer express shipping at the moment.

Not at the moment. Free shipping is the only option at checkout, with 1-3 business days of preparation and 7-14 business days in transit.

Orders ship from the USA. Whether any import duties, taxes or fees apply depends on the destination country and its rules. If you want to know more before ordering a gift abroad, email us and we will share what we know.

When your order ships, we email a tracking number and link. You can also check your order on our Order Tracking page using your order number and the email address you used at checkout.

Email us within 24 hours of ordering and we will correct it at no cost. After that, if the parcel has not left us, we will tell you whether an update is still possible; once it is with the carrier, we can ask about a redirect, but carriers do not always allow it.

Tracking often pauses while a parcel crosses a border or waits at a depot, especially during busy seasons. Check the tracking page for notices, then email us with your order number and a screenshot. We contact the carrier and work out a solution with you.

Yes, within 24 hours of placing it. Email support@nestmade.shop with your order number and the change, or “cancel” to cancel. Cancellations within 24 hours are refunded in full. After 24 hours your order may already be in preparation, but you can still return it within 60 days of delivery. See Cancel or Change an Order.

Yes. Every item, including personalized pieces, can be returned within 60 days of delivery for any reason. We send you a free return label, even if you simply changed your mind.

We do. Every return uses a free return label that we email to you.

Within 7 days of your return reaching us, back to your original payment method. Your bank may take a few extra days to show it. You can choose store credit instead, and store credit never expires. See our Refund Policy.

Email us with your order number and photos of the item, the box and the label. If the item does not match your order notes or is damaged, we offer a replacement or a refund. If the item matches your notes, it can still be returned within 60 days as a change-of-mind return with a free label.

Yes. Start a return with our free label and place a new order for the option you prefer. Shipping on the new order is free, and the refund for the original follows within 7 days of the return reaching us. See Returns & Exchanges.

Yes. Enter their address as the shipping address and add a short gift line in the order notes if you would like one mentioned. We do not include prices or receipts in the parcel.

Order a name piece once the name is announced, or choose a gift that can be ordered later. Birth announcement keepsakes are best ordered after the birth, when the date, time, weight and length are known.

Yes, within 60 days of delivery with a free return label. The refund goes to the buyer’s original payment method, or the parents can receive store credit with the buyer’s agreement.

Measure the wall space first. Above a crib, a sign around two thirds of the crib’s width looks balanced. Our Size Guide walks through measuring and comparing sizes.

Wall signs and letters must be hung securely by an adult, out of a child’s reach. Never place them inside the crib or anywhere they could fall into it. Follow the hanging guidance included with your order.

Following widely shared safe-sleep guidance, keep blankets and soft items out of a sleeping baby’s crib. Our blankets are for supervised, awake time, cuddles, photos and decoration.

Follow the care notes on the product page and the care label. Washing before first use is a good idea. Knits often prefer gentle washing and drying flat; check the specific product page for your blanket.

No. Signs, letters and keepsakes are decor and memory pieces, not toys. Keep small items out of reach of babies and toddlers, and always supervise little ones around them, including during milestone photos.

Natural materials vary: wood grain and tone differ from piece to piece, and colours can look a little different on different screens. Sizes are approximate unless the product page says otherwise. Your piece shows your own name and details, arranged in the design you chose.

The payment options available for your order are shown at checkout. All prices are in US dollars. See Payment Methods.

We do not collect sales tax at checkout. The total you see is the price of your items, with free shipping.

No. Store credit with Nest Made never expires.

No. You can check out as a guest. An account simply lets you see past orders and check out faster.

Nest Made is based in Los Angeles, California: 5166 Onacrest Dr, Los Angeles, CA 90043, US. It is our business address for correspondence, not a showroom. Orders ship from the USA.

We are an email-only shop and do not offer phone support. Email support@nestmade.shop and we reply within 24 hours on business days. See Contact Us.

We use them only to prepare and support your order. Customer photos are deleted 30 days after delivery, and we never publish or reuse a baby’s name or details. See our Privacy Policy.