Help Center

Last updated: October 29, 2026

Welcome to the Nest Made Help Center. Here you will find calm, step-by-step guides for everything from writing perfect order notes to tracking a parcel and starting a return. Each guide links to the full policy if you want every detail. If you get stuck at any point, email support@nestmade.shop and we will reply within 24 hours on business days.

Guide 1: Placing your first order

1. Browse by collection. Use the menu to open Name Signs, Blankets, Keepsakes or Shower Gifts, or browse everything in the shop.
2. Open a product page and read the description, size and care notes. The description explains which details the design can show, such as a first name only or a name with birth stats.
3. Choose your options, such as size, colour or lettering style, and add the piece to your cart.
4. Go to checkout and enter your email address, billing address and shipping address.
5. Write your personalization in the Order notes box. Guide 2 explains how to do this so nothing is missed.
6. Review the order summary: items, US dollar prices and free shipping at $0.00.
7. Pay using one of the options shown at checkout. You receive an order confirmation email with your order number and a copy of your notes.

That is it. We prepare your piece in 1-3 business days and ship it from the USA, with delivery in 7-14 business days to the United States, Canada, Australia and New Zealand.

Guide 2: Writing order notes that get it right first time

Because we do not send a proof before preparing your order, your order notes are the instructions we follow. These tips come from the questions we see most often.

Write names exactly as they should appear

• Use capital letters where you want them: “Isla Mae”, not “isla mae”, unless you want lower case.
• Include hyphens, apostrophes and accents: “Anne-Marie”, “O’Connor”, “Zoë”.
• Write the full name rather than describing a change: “Juniper Rose” rather than “same as the photo but with Rose”.

Label each item

For several personalized items, write one line per item: “Round sign (natural wood, 24 in): Juniper Rose. Knit blanket (cream): Juniper.” For twins: “Blanket 1 (powder blue): Theo. Blanket 2 (sage): Milo.”

Birth details in a fixed order

For birth announcement keepsakes: full name, date, time, weight, length, then any extra line. For example: “Ada Grace, March 3, 2027, 6:42 am, 7 lb 4 oz, 20 in.” Choose the units you want printed and write them out.

Dates

Write the month as a word to avoid confusion between day-month and month-day formats: “3 March 2027” or “March 3, 2027”, in the style you want shown.

Photos

If the design uses a photo, write “Photo to follow by email” in the notes, then reply to your order confirmation with the photo attached. Photos are deleted 30 days after delivery.

Check, then check again

Read your notes aloud before paying, and read the copy in your confirmation email again within the first hour. If something is wrong, guide 3 explains how to fix it.

Guide 3: Fixing a mistake or changing your mind

1. Find your order number in the confirmation email.
2. Email support@nestmade.shop with the subject “Change order” or “Cancel order” and your order number.
3. For changes, write the new details in full, exactly as they should appear.
4. Wait for our confirmation. A change is final once we confirm it by email.

Changes and cancellations are possible within 24 hours of placing the order, and a cancellation in that window is refunded in full. After 24 hours, you can still return the item within 60 days of delivery with a free return label. Details: Cancel or Change an Order.

Guide 4: Finding out where your order is

To check your order, use the Order Tracking page with your order number and checkout email, or follow the tracking link in your shipping email. If tracking has not changed for several days, or it says delivered but you cannot find the parcel, email us with your order number and a screenshot.

Guide 5: Returning an item

1. Email support@nestmade.shop within 60 days of delivery with the subject “Return”, your order number and the items you are returning.
2. We reply within 24 hours on business days with a free prepaid return label.
3. Pack the item securely, attach the label and drop it off with the carrier.
4. Keep your drop-off receipt until your refund arrives.

Personalized items can be returned too, for any reason. Full details: Returns & Exchanges Policy.

Guide 6: Getting your refund or store credit

We issue your refund within 7 days of your return reaching us, to your original payment method. Your bank may take a few business days to show it. If you would rather have store credit, say so in your return email; store credit never expires. All amounts are in US dollars. Details: Refund Policy.

Guide 7: Sending a gift

• Enter the recipient’s address as the shipping address and your own as the billing address.
• Add a short gift line in the order notes if you would like one mentioned.
• We do not put prices or receipts in the parcel.
• Order and shipping emails go to you; forward the tracking link to the recipient if you like.
• For a shower, order about three and a half weeks ahead to be comfortable.
• If the parents return the gift, the refund goes to you, or store credit can go to them with your agreement.

Guide 8: If something arrives damaged or wrong

1. Keep the box and packaging for now.
2. Take clear photos of the item, the damage, the outer box and the shipping label.
3. Email them to support@nestmade.shop with your order number. If the issue is a name or date, include what you typed in your order notes.
4. We reply within 24 hours on business days with the options, such as a replacement or a refund.

If the item matches your order notes but you are not happy with it, it can still be returned within 60 days as a change-of-mind return with a free label.

Guide 9: Choosing a size

Measure before you choose. For a sign above a crib, aim for about two thirds of the crib’s width. For letters, tape a strip of paper on the wall the length of the name to see how it feels. For blankets, think about use: stroller and car seat, or toddler bed and reading corner. Our Size Guide explains each step.

Guide 10: Keeping your nursery safe

• Hang signs and letters securely, out of reach, and never inside or directly over a crib where they could fall in.
• Keep blankets and soft items out of a sleeping baby’s crib, in line with widely shared safe-sleep guidance.
• Keep small keepsake parts away from babies and toddlers.
• Supervise little ones during milestone photos and put keepsakes away afterwards.

Guide 11: Your account and your data

You can order as a guest or create an account to see past orders. To update your details, delete an account or ask what information we hold, email us with the subject “Privacy request” from the address you used with us. Customer photos are deleted 30 days after delivery. Details: Privacy Policy.

Guide 12: Ordering from Canada, Australia or New Zealand

Ordering from outside the United States works just like ordering inside it. Prices and checkout totals are in US dollars, and your bank converts the amount at its own rate. Shipping is free, your order ships from the USA, and delivery usually takes 7-14 business days after 1-3 business days of preparation. When entering your address, use your country’s postal code format and include your province, state or region. Any import duties, taxes or fees depend on your country’s rules. Our replies are sent on United States business days, within 24 hours, so an email written on your Monday morning may be answered during your Monday night or Tuesday.

Guide 13: Making sure our emails reach you

Order confirmations, tracking links, return labels and refund confirmations all arrive by email, so it is worth a minute to make sure they reach you:

• add support@nestmade.shop to your contacts or safe-senders list;
• check spam, junk and promotions folders if an expected email has not arrived;
• double-check the email address at checkout, especially on a phone keyboard;
• if you used a work email for a shower gift, remember that some workplaces filter shop emails.

If an email still seems lost, write to us and we will resend it.

Guide 14: Caring for your Nest Made pieces

Each product page lists care notes for that piece, and your order email links back to it. A few general habits help everything last. Dust signs and letters with a dry, soft cloth; avoid soaking them or using strong cleaners. Keep wooden pieces out of strong direct sun if you want their tone to stay even. Wash blankets as the care label says, ideally before first use, and dry knits flat when the care notes recommend it. Store keepsakes somewhere dry, such as a memory box, once the photos are taken.

Guide 15: Using the website comfortably

Many orders are placed on a phone at night. The site works on phones, tablets and computers, and the menu button at the top left on a phone opens every collection and the help pages. If text is too small, your browser’s zoom works on every page. If anything is hard to use with a screen reader or keyboard, email us and we will help you complete your order by email.

Still need help?

Browse the FAQs, use Submit a Ticket for a ready-made email, or write to support@nestmade.shop. We are an email-only shop and reply within 24 hours on business days. Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US.