Privacy Policy
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When you order from Nest Made, you often share details that are precious to you: a baby’s name before it is announced, a birth date and time, a weight and length, sometimes a photo. We take that trust seriously. This Privacy Policy explains, in plain language, what personal information we collect when you visit nestmade.shop or place an order, why we collect it, who we share it with, how long we keep it and the choices and rights you have. It applies to the website nestmade.shop and to emails you exchange with us. If you have any question about your information, write to support@nestmade.shop; we reply within 24 hours on business days.
Privacy at a glance
- Who we are: Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US, an online shop for personalized baby and nursery gifts.
- What we collect: what you give us to place and deliver an order (name, email, addresses, order notes) and basic technical data from your browser.
- Baby details and photos: used only to prepare your order; customer photos are deleted 30 days after delivery.
- Selling data: we do not sell your personal information and we do not share it for cross-context advertising.
- Payments: card and account details are handled by the payment provider, not stored by us.
- Your rights: ask to see, correct or delete your information at any time by email.
1. Who is responsible for your information
Nest Made is responsible for the personal information described in this policy. Our business address is 5166 Onacrest Dr, Los Angeles, CA 90043, US. We are an email-only shop and do not offer phone support; the fastest way to reach us about privacy is support@nestmade.shop with the subject “Privacy”. Please do not send passwords, full card numbers or other secrets by email; we will never ask for them.
2. Information you give us
When you place an order
- Contact details: your name and email address, so we can confirm your order and send shipping updates.
- Billing and shipping addresses: so the payment can be verified and your parcel delivered. For gifts, this includes the recipient’s name and address.
- Order details: the items, options and quantities you choose, the price paid and the date of the order.
- Order notes: the text you type in the Order notes box at checkout. For our shop this usually means a baby’s name, middle name, birth date, time of birth, weight and length, a short gift line, or a note about a photo.
- Phone number, if you choose to enter one: some checkout forms and carriers use a phone number for delivery problems. We do not use it for marketing or calls from us.
When you email us or submit a ticket
We receive your email address, your message and anything you attach, such as photos of a delivered item or a photo you would like used for your order. We use these only to answer you and resolve your request.
When you create an account
If you choose to create an account, we store your name, email address, saved addresses and order history so you can see past orders and check out faster. Your password is stored in encrypted (hashed) form; we cannot read it.
3. Information collected automatically
Like most websites, nestmade.shop receives some technical information when you visit:
- your IP address and a general location derived from it (country or region, not your street);
- browser type, device type, operating system and screen size;
- pages visited, the time of the visit and the page that referred you;
- information stored in cookies that make the shop work (see section 8).
We use this information to keep the website secure, prevent fraud and abuse, understand whether pages load correctly on different devices and fix problems. Our website is delivered through a content delivery and security service that processes this technical data to protect the site from attacks and to deliver pages quickly.
4. Information about babies and children
Our products are for babies, but our website is for adults. We do not knowingly collect personal information directly from children, and our website is not directed at children under 13. The details about a baby that we receive, such as a first name, birth date, birth time, weight and length, are given to us by a parent, relative or friend so that we can prepare a personalized item.
We treat these details with particular care:
- we use them only to prepare, check and deliver the order they belong to, and to answer questions about that order;
- we never use a baby’s name or birth details for marketing, profiling or advertising;
- we never publish them, and we never show customer orders as examples on our website or anywhere else without the customer’s written permission;
- they are visible only to the people who need them to prepare and support your order.
If you are a parent and would like details about your child removed from our records, email us and we will explain what we can delete straight away and what we must keep for legal or accounting reasons, as described in section 7.
5. How we use your information
| Purpose | Information used | Basis |
|---|---|---|
| Taking, preparing and delivering your order | Contact details, addresses, order details, order notes, photos you send | Needed to fulfil our contract with you |
| Sending order, shipping and refund emails | Name, email, order details | Needed to fulfil our contract with you |
| Answering questions, returns and complaints | Emails, ticket messages, attachments, order history | Needed to fulfil our contract; our legitimate interest in good service |
| Preventing fraud and keeping the site secure | IP address, device data, order and payment status | Our legitimate interest in protecting customers and the shop; legal obligations |
| Keeping accounting and tax records | Order details, amounts, dates, billing information | Legal obligations |
| Improving the website and our products | Aggregated technical data, feedback you give us | Our legitimate interest in running a useful shop |
| Marketing emails (only if you opt in) | Name and email | Your consent, which you can withdraw at any time |
We do not currently send a newsletter. If we start one, it will be strictly opt-in, every email will include an unsubscribe link, and we will update this policy before it begins.
6. Who we share information with
We share personal information only with service providers who help us run the shop, and only the information each one needs:
- Website hosting and content delivery: the companies that host our website and deliver and protect its pages process technical data and the information you enter in forms.
- Payment provider: when you pay, your payment details go directly to the payment provider shown at checkout. We receive confirmation that the payment succeeded, the amount and limited details such as the payer’s name and email, but not your full card or bank details.
- Carriers and postal services: the recipient’s name, delivery address and, where needed, a phone number or email for delivery notifications.
- Email service: the provider that sends and stores our order and support emails.
- Professional advisers and authorities: accountants, lawyers or authorities when required by law, to establish or defend legal claims, or to prevent fraud.
Our service providers may only use your information to provide their services to us and must protect it. If Nest Made is ever sold or merged with another business, customer information may transfer to the new owner under the same protections, and we would tell you before that happened.
We do not sell your information
We do not sell personal information, and we do not share it with third parties for cross-context behavioural advertising. We have not done so in the past twelve months.
7. How long we keep information
| Information | How long we keep it |
|---|---|
| Photos you send for an order | Deleted 30 days after the order is delivered |
| Order notes, order details and addresses | As long as needed to fulfil the order, handle returns within the 60-day window, and meet accounting, tax and legal record-keeping obligations |
| Support emails and tickets | As long as needed to resolve your request and any follow-up, then deleted or kept only where the law or a dispute requires it |
| Account information | Until you ask us to delete your account, except order records we must keep for legal reasons |
| Technical and security logs | For a limited period needed to keep the site secure, then deleted or anonymised |
More about photo deletion
Photos are often the most personal thing customers send us. We use a photo only for the order it was sent for, and we delete it from our systems 30 days after that order is delivered. The 30 days give you time to receive your order and raise any question about it. If you would like a photo deleted sooner, ask us and we will do it, as long as the order has been prepared. We do not keep copies to build a gallery, to train software or for any other purpose.
8. Cookies and similar technologies
Cookies are small files your browser stores for a website. nestmade.shop uses cookies that are needed for the shop to work:
- Cart and session cookies: remember what is in your cart and keep you signed in while you check out.
- Security cookies: help protect the site and your account from fraud and automated attacks.
- Preference cookies: remember simple choices, such as a dismissed notice.
These cookies are necessary for the shop to function, so they do not need consent in most places. We do not use advertising cookies or social media tracking pixels on nestmade.shop. If we ever add analytics or advertising tools, we will update this policy first and, where the law requires, ask for your consent before setting them. You can delete or block cookies in your browser settings; if you block necessary cookies, the cart and checkout may not work.
9. How we protect your information
We protect personal information with technical and organisational measures appropriate to a small online shop: the whole website runs over an encrypted HTTPS connection, access to order information is limited to the people who need it, administrator accounts use strong passwords, and we keep our software up to date. Payment details are handled by the payment provider and never stored on our website. No system can be guaranteed completely secure, so if we ever discover a data breach that affects you, we will tell you and the relevant authorities as the law requires.
10. Where your information is processed
Nest Made is based in the United States, and your information is processed in the United States. Some of our service providers may process information in other countries. If you live in Canada, Australia or New Zealand, your information is transferred to and stored in the United States, where privacy laws may differ from those in your country. We only use service providers that are required to protect personal information, and we apply the protections in this policy wherever your information is processed.
11. Your choices and rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, except where we must keep it for legal, tax or accounting reasons or to complete an order;
- stop using your information for a particular purpose, such as marketing;
- delete a photo you sent us before the 30-day deletion date.
To make a request, email support@nestmade.shop with the subject “Privacy request” from the email address you used with us. To protect your information, we may ask you to confirm details of a recent order before we act. We respond to the request within the time the applicable law allows, and we do not charge for reasonable requests.
California residents
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents have the right to know what personal information we collect, use and disclose; to request deletion; to correct inaccurate information; to opt out of the sale or sharing of personal information; and to limit the use of sensitive personal information. As explained above, we do not sell or share personal information for cross-context behavioural advertising, and we use sensitive information only to provide the products you order. We will not discriminate against you for exercising any of these rights. You may use an authorised agent to make a request on your behalf; we may ask the agent for proof of authorisation and may ask you to verify your identity directly.
Canada
If you live in Canada, the Personal Information Protection and Electronic Documents Act and applicable provincial laws give you rights to access and correct your personal information and to withdraw consent, subject to legal and contractual limits. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Australia
If you live in Australia, the Privacy Act 1988 and the Australian Privacy Principles give you rights to access and correct your personal information. If you are not satisfied with how we handle a complaint, you can contact the Office of the Australian Information Commissioner.
New Zealand
If you live in New Zealand, the Privacy Act 2020 gives you rights to access and correct your personal information. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner in New Zealand.
12. Emails we send
We send transactional emails that are part of your order: the order confirmation, a shipping confirmation with tracking, return labels, refund confirmations and replies to your questions. These are not marketing and cannot be switched off while an order is active, because they contain information you need. We do not send promotional emails unless you have opted in.
13. Links to other websites
Our pages may link to other websites, such as a carrier’s tracking page or the payment provider’s checkout. Those websites have their own privacy policies, and we are not responsible for how they handle information. Please read their policies when you use them.
14. Reviews and photos on the website
We do not currently publish customer reviews or customer photos on nestmade.shop. If we introduce reviews in the future, they will be limited to verified buyers, we will explain how review information is used before collecting it, and we will never publish a baby’s name, photo or birth details without the clear written permission of the person who ordered.
15. Gift orders and information about other people
When you buy a gift, you give us information about someone else: the recipient’s name and address, and often the baby’s name and birth details. Please only share what is needed for the gift and make sure the parents are happy for those details to be used, especially if a name has not yet been announced publicly. We use the recipient’s details only to prepare and deliver that gift and to handle any return. We do not add recipients to any mailing list, and we do not contact them except about delivery or a return they start themselves. If a recipient contacts us about a gift, we may confirm that an order exists for them, but we do not share the buyer’s payment information or the price paid unless the buyer agrees.
16. Security tips for you
A few simple habits help keep your information safe when you shop online with us or anyone else:
- check that the address bar shows nestmade.shop and a padlock before you enter any details;
- use a unique password for your account if you create one, and never share it;
- be wary of emails that claim to be from us but ask for a password or full card number; we never ask for either;
- if you receive a suspicious message using our name, forward it to support@nestmade.shop so we can warn other customers.
17. Changes to this policy
We may update this Privacy Policy when our shop, our service providers or the law changes. When we do, we change the date at the top of this page, and for significant changes we will place a notice on the website. The version shown here is the one that applies today.
18. How to contact us
For any question about privacy, email support@nestmade.shop or use our Submit a Ticket page. You can also write to Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US. We reply to emails within 24 hours on business days. Related pages: Terms of Service, Contact Us and FAQs.