Cancel/Change Order

Last updated: October 29, 2026

Ordering for a new baby often happens late at night, one-handed, with a sleeping newborn on your shoulder. Typos happen, and so do second thoughts. This page explains what you can cancel or change on a Nest Made order, how quickly you need to tell us, and what happens after that window closes. In short: you have 24 hours from placing your order to cancel it or change its details, and after that you can still return the item within 60 days of delivery with a free return label. To reach us, email support@nestmade.shop; we reply within 24 hours on business days.

1. Why there is a 24-hour window

Every Nest Made piece is prepared for one order, using the names, dates and notes you give us at checkout. Preparation takes 1-3 business days, and because there is no proof or mockup step, we may start working on your piece soon after the order arrives. The 24-hour window gives you a calm, predictable amount of time to look over your order confirmation, check the spelling of every name and tell us about anything you would like to change, before your details are used.

The window is counted in hours, not business days. An order placed at 9:30 pm on a Friday can be changed or cancelled until 9:30 pm on Saturday. Our replies may arrive on the next business day, but what counts is that your email reached us inside the 24 hours.

2. How to request a change

1. Find your order number in the confirmation email.
2. Email support@nestmade.shop with the subject “Change order” and your order number, or use Submit a Ticket.
3. Write the change exactly as it should appear. For names, type them in full, with capital letters, spaces, hyphens and accents, for example “Juniper Rose” rather than “change the middle name to rose”.
4. Wait for our confirmation email. A change is only final once we confirm it. If you do not hear from us, check your spam folder.

If you have more than one change, put them all in one email. Several emails about the same order arriving within minutes of each other can be confusing, and we want to be sure we use your final version.

3. What can be changed within 24 hours

If a change affects the price, for example moving to a larger sign size, we will explain the difference in our reply and how to settle it before we make the change. If the new price is lower, we refund the difference.

4. Cancelling within 24 hours

To cancel, email us within 24 hours of placing your order with your order number and the word “cancel”. We confirm by email and refund the full amount you paid to your original payment method. Our Refund Policy explains how refunds reach your account and why some banks take a few extra days to show them.

You can also cancel part of an order inside the window. Tell us which items to remove and we refund those items; the rest of your order continues as normal.

5. After the 24-hour window

Once 24 hours have passed, your order may already be in preparation with the details you gave, so we can no longer cancel it or change what is on it. That does not leave you stuck:

• Return it after delivery. You have 60 days from delivery to return any item, personalized or not, and we send a free return label. See our Returns & Exchanges Policy.
• Order the corrected version. If a name was misspelled in your notes, you can place a new order with the correct spelling straight away, so you are not waiting for the return first. Shipping is free on every order.
• Ask us anyway. If you write shortly after the window and your order has not yet been started, we will tell you honestly whether a change is still possible. We cannot promise it, but we always check.

Address changes after the window

If you need to change the shipping address after 24 hours, email us immediately. If the parcel has not yet left us, we will tell you whether we can still update it. Once it is with the carrier, we can ask about a redirect, but carriers do not always allow one. Our Shipping & Delivery page explains what happens if a parcel is returned to us because of an address problem.

6. Checking your order before the window closes

Your order confirmation email shows exactly what we received, including the text you typed in the Order notes box. We recommend reading it slowly within the first hour, ideally aloud, and asking a second person to look at it too. These are the mistakes we see most often:

• letters swapped in short names (“Ilsa” instead of “Isla”);
• a missing hyphen or apostrophe in double-barrelled names;
• a birth weight in grams when you wanted pounds and ounces, or the other way round;
• a 24-hour time (“14:32”) when you wanted “2:32 pm”;
• the date in day-month order when you wanted month-day, or the reverse;
• notes that mention two options (“navy or blue”) without saying which one to use;
• the gift recipient’s address entered as the billing address only.

If your notes are unclear, for example two different spellings appear, we may email you to ask before preparing your order. Replying quickly keeps your order on schedule.

7. Orders for babies who have not arrived yet

Birth announcement keepsakes need details that only exist after the birth. We recommend ordering once you know the date, time, weight and length, rather than ordering early and sending details later, because there is no safe way to hold an order open beyond the 24-hour window. For gifts before the birth, a name sign or blanket is a lovely choice if the name has been shared, and a birth keepsake can follow after the announcement.

8. Twins, siblings and more than one name

For an order with several personalized items, for example matching blankets for twins “Theo & Milo”, list the names in the order notes item by item: “Blanket 1 (blue): Theo. Blanket 2 (sage): Milo.” If you need to swap or correct one of them, the same 24-hour window applies to the whole order. Clear notes help us get each piece exactly right.

9. If we need to cancel

Very occasionally we may need to cancel an order ourselves, for example if an option becomes unavailable, an address cannot be delivered within our four delivery countries, or the payment cannot be confirmed. If that happens, we email you to explain, offer an alternative where we can, and refund the full amount for anything we cannot supply.

10. Duplicate or accidental orders

Placed the same order twice by mistake, perhaps after a slow page reload? Email us within 24 hours with both order numbers and tell us which one to keep. We cancel the duplicate and refund it in full. If you notice later, the second order can be returned within 60 days of delivery with a free return label.

11. A change request, hour by hour

Here is how a typical change works, using an order placed on a Tuesday evening for a round sign reading “Juniper Rose”.

Had the email arrived on Wednesday at 9:00 pm, more than 24 hours after the order, we could not have guaranteed the change. The sign could still be returned within 60 days of delivery with a free label, and a corrected sign ordered separately.

12. Changing payment details

We cannot switch the payment method on an order that has already been paid. If you would like to pay a different way, cancel the order within 24 hours for a full refund and place it again with the payment option you prefer. The options available are always shown at checkout; our Payment Methods page explains how payment works.

13. Adding a gift message or changing who receives the parcel

Many shower gifts are sent straight to the parents. If you forgot to add a gift line, or want to send the parcel to grandma instead of to yourself, tell us within 24 hours. Send the full new address and the exact gift wording you would like mentioned. Keep in mind that the person who placed the order still receives the order and shipping emails; if you want the recipient to have the tracking link, you can forward it to them.

14. Changing your mind about a size or colour later

It is common to rethink a choice once the nursery comes together: the walls end up sage instead of blue, or the crib moves to a narrower wall. If your order is past the 24-hour window, the simplest route is to let it arrive, then return it within 60 days of delivery using our free return label, and order the size or colour that now fits. Your refund for the returned item is issued within 7 days of it reaching us, or you can ask for store credit, which never expires. Our Size Guide explains how to measure a wall before you choose.

15. Questions

We are an email-only shop: write to support@nestmade.shop or use Submit a Ticket, and we reply within 24 hours on business days. For other common questions, see our FAQs and Help Center.

Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US.