Refund Policy

Last updated: October 29, 2026

This Refund Policy is about money: when Nest Made refunds an order, how much comes back, where it goes and how long it takes. The practical steps for sending an item back are on our Returns & Exchanges Policy, and cancellations before your order is prepared are explained on Cancel or Change an Order. If you have a question about a specific refund, email support@nestmade.shop with your order number; we reply within 24 hours on business days.

1. Situations that lead to a refund

There are three common reasons a Nest Made order, or part of it, is refunded. The amount and timing for each are summarised in the table below and explained in the sections that follow.

Because shipping on every order is free, there is never a shipping charge to refund or deduct. You receive back what you paid for the items you return.

2. How the 7-day refund promise works

Our refund clock starts on the day your return reaches us, which we can see in the return label’s tracking. Within 7 days of that day we check the item against your return request and send the refund. In most cases this happens much sooner. You receive an email from us confirming the amount and the date it was sent.

Why there can be a short wait after our email

When we issue a refund, the payment provider receives the instruction immediately. How quickly the money then appears in your account depends on your bank or card issuer, and some take a few extra business days to show the credit. If you cannot see it after a week from our confirmation email, contact your bank first with the date and amount we sent you, and then email us if you still need help. We are happy to share any reference numbers we have.

3. Where your refund goes

Original payment method

By default, refunds go back to the payment method used to place the order. We cannot send a refund to a different card, a different account or a person other than the buyer. For gifts, this means the buyer, not the recipient, receives the money back.

Store credit, if you prefer

Ask for store credit in your return email and we will add the refund amount as credit for future orders instead. Store credit never expires, so it is still there for a first birthday, a milestone set later in the year or a sibling’s nursery. For gifts returned by the recipient, store credit can be issued to the recipient with the buyer’s agreement.

4. Cancellations and refunds

If you cancel within 24 hours of placing your order, we refund the full amount you paid. Once 24 hours have passed, your order may already be in preparation with the names and details you gave, so it can no longer be cancelled; you can still return it within 60 days of delivery with a free label, and the change-of-mind refund rules above apply. Full details are on Cancel or Change an Order.

5. Partial refunds

When only some items in an order come back, we refund those items only. For example, if you ordered a name sign and a knit blanket and return only the blanket, your refund is the price you paid for the blanket. If a discount applied to the whole order, the refund for each item reflects the share of the discount that applied to it, so the total you receive back matches what you actually paid for that item.

6. Refunds for damaged, faulty or incorrect items

If something arrives damaged, faulty or different from what you wrote in your order notes, email us with photos and your order number. We review the photos and your notes and reply within 24 hours on business days. You can choose between a replacement and a refund. If we ask for the item back, the label is free and the refund follows within 7 days of the item reaching us. If we do not need the item back, the refund is issued within 7 days of our confirming the issue by email.

Please note that items prepared exactly as written in the order notes are not treated as faulty, since we do not send a proof before production. They can still be returned within 60 days as a change-of-mind return with a free label.

7. Currency and amounts

All prices on nestmade.shop are in US dollars (USD), and refunds are issued in US dollars for the same amount you paid for the returned items. If your card or account is in Canadian, Australian or New Zealand dollars, your bank converts the amount at its own rate on the day the refund is processed, which can differ slightly from the rate on the day you paid. We cannot control or compensate for differences in exchange rates or fees charged by your bank.

8. Sales tax and import charges

We do not collect sales tax at checkout, so no sales tax appears on your refund. For orders delivered to Canada, Australia or New Zealand, any import duties, taxes or handling fees are applied by the destination country, not by us. Whether they can be reclaimed after a return depends on the rules of that country; your local customs authority or the carrier that collected them can tell you more. If you need paperwork from us, such as proof that an item was returned, just ask.

9. What we never deduct

• No restocking fee, ever.
• No deduction for return postage, because we provide the label.
• No deduction for the original shipping, because shipping is always free.
• No deduction for personalization: a returned item with a name is refunded at the price you paid.

10. When a refund may be delayed or declined

We want refunds to be simple, so this list is short. A refund may be delayed if a return arrives without any order reference and we need to identify it, or if the item in the box is not the one described in the return request; in both cases we email you before doing anything. A refund may be declined if an item was deliberately altered after delivery (cut, painted, drilled or glued), if the return was started more than 60 days after delivery, or if an item was sent back without contacting us and cannot be matched to an order. If you disagree with a decision, reply to our email and we will look at it again with fresh eyes.

11. Chargebacks and payment disputes

If something has gone wrong, please contact us before opening a dispute with your bank or payment provider. We reply within 24 hours on business days and can usually resolve the issue faster than a formal dispute, which can take weeks. If a dispute is opened, we will respond to it with the facts of your order and keep you informed by email.

12. Refunds on gift orders

Baby gifts are often bought by one person and returned by another. When parents return a gift, the refund follows the money: it goes back to the buyer’s original payment method, because that is where the payment came from. We let the buyer know a return was made so nothing comes as a surprise. If the parents would rather choose something else from Nest Made, we can, with the buyer’s agreement, issue store credit to the parents instead. Either way, the 7-day refund clock starts when the returned item reaches us.

If you are the buyer and would like to keep a gift return discreet, for example so the parents are not told who sent a duplicate blanket, tell us in your email and we will handle communication only with you.

13. Orders paid partly with store credit

If you used store credit on an order and then return an item from it, we refund in the same mix you paid: the store-credit part goes back to your store credit, and any part paid by another method goes back to that method. Restored store credit never expires. If you would prefer the whole refund as store credit, just ask.

14. Keeping track of your refund

Every refund step is confirmed by email so you have a written record:

1. an email with your free return label and the return reference;
2. an email when your return arrives with us, which starts the 7-day clock;
3. an email when the refund or store credit is issued, with the amount and date.

Keep these emails until the money appears in your account. If one of them does not arrive, check your spam folder, then write to us and we will resend it. You can also follow the return parcel with the tracking number on the label, and check order status on our Order Tracking page.

15. Changes to this policy

If we change this Refund Policy, we update the date at the top of the page. Changes apply to orders placed after the update; the version that was live when you placed your order is the one that applies to it.

16. Worked example

A parent in Melbourne returns a milestone keepsake set that does not suit the nursery. She emails us 30 days after delivery and receives a free return label the next business day. The set reaches us 12 days later. On the day it arrives, our 7-day refund clock starts; we check the set the following day and send the refund in US dollars to her original payment method, with a confirmation email showing the amount. Her bank shows the credit a few days later, converted to Australian dollars at the bank’s rate. Had she asked for store credit instead, the credit would have been added to her account the same day and would never expire.

17. Contact us about a refund

Email support@nestmade.shop or use Submit a Ticket with your order number and the subject “Refund”. We are an email-only shop and reply within 24 hours on business days. You may also find your answer in our FAQs or Help Center.

Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US.