Returns & Exchanges Policy

Last updated: October 29, 2026

Sometimes a gift is not quite right: the colour does not suit the nursery after all, two friends bought the same blanket, or a sign is bigger than the wall you had in mind. This page explains how returns and exchanges work at Nest Made, step by step, so you know exactly what to do and what happens next. It covers the process; the separate Refund Policy explains how and when the money reaches you. If anything here is unclear, write to support@nestmade.shop and we will reply within 24 hours on business days.

1. What you can return

You can return any item bought on nestmade.shop within 60 days of delivery. That includes name signs, cut-out letters, blankets, knit blankets, birth announcement keepsakes, milestone keepsakes and nursery decor, whether or not they carry a name. You do not need to give a reason, although a short note helps us improve.

We ask that returned items are in the condition you received them as far as possible: signs not drilled, glued or painted over, blankets not heavily soiled, and keepsakes complete with any small parts. If an item was damaged, faulty or not what you ordered, please do not worry about its condition; that situation is covered in section 6.

A note about personalized items

Many shops refuse returns on personalized pieces. We decided not to do that: a new family’s needs change quickly, and we would rather you feel comfortable ordering. Because a returned item with someone’s name cannot be resold, we do appreciate it when you check your order notes carefully before paying. A spelling mistake caught within 24 hours can usually be corrected before your order is prepared; see Cancel or Change an Order.

2. How to start a return

1. Email us at support@nestmade.shop with your order number, the item or items you would like to return, and, if you like, a sentence on why. You can also use our Submit a Ticket page with the subject “Return”.
2. Receive your label. We reply within 24 hours on business days with a prepaid return label and the return address. You do not pay for return postage.
3. Pack the item securely. The original box and wrapping are ideal, but any sturdy packaging works. For signs, protect the corners and the face with cardboard; for blankets, a folded parcel in a bag is fine.
4. Drop it off with the carrier named on the label and keep the receipt or tracking number until your refund arrives.
5. We confirm receipt by email and issue your refund within 7 days of receiving the return.

Please do not send items back without contacting us first. A parcel without a return reference may take longer to match to your order.

3. How much time you have

The 60-day return window starts on the day the carrier shows your order as delivered. You need to contact us within those 60 days to start the return. We will confirm the timing for sending the item back when we send your label; if you are travelling or recovering after a birth and need a little longer to post it, just tell us in your email and we will work with you.

4. Exchanges

Because every piece is prepared for one order, we handle exchanges in the simplest way possible:

• Different size, colour or design: start a return for the original item using your free label, and place a new order for the piece you prefer, with the details in the order notes. Shipping on the new order is free as always. Your refund for the original follows within 7 days of the return reaching us.
• Same item, different name or details: if you notice within 24 hours of ordering, we can usually just update your order. After that, use the return-and-reorder route above.
• Not sure what to choose? Email us a photo of the wall or the nursery corner and we will happily share how sizes compare. Our Size Guide also explains how to measure.

5. Gifts and returns by the recipient

Baby gifts are often returned by the parents rather than the buyer. Both are fine. If the recipient contacts us, we will ask for the order number or the buyer’s name and email so we can find the order. Refunds go back to the original payment method used by the buyer; if the parents prefer, we can instead issue store credit to them, which never expires. We keep the buyer informed so there are no awkward surprises.

Duplicate gifts

Two guests at the same shower bought the same blanket? It happens more than you would think. The parents can keep one and return the other within 60 days, with a free label, or exchange it for something else from the shop.

6. Damaged, faulty or incorrect items

If something arrives damaged, has a fault, or does not match what you wrote in your order notes, we want to put it right. Please email support@nestmade.shop as soon as you can with:

• your order number;
• clear photos of the problem and, for transit damage, of the outer box and label;
• a copy of the details you entered in your order notes if the issue is about a name or date.

We will compare the item with your notes and reply within 24 hours on business days with the options available, such as a replacement or a refund. Depending on the issue, we may not need the item back at all. Where a return is needed, the label is always free.

Please remember that we do not send a proof before preparing your order. If the item matches what was written in the order notes, for example a name spelled the way it was typed, it is treated as a change-of-mind return: still accepted within 60 days with a free label, but not counted as an error on our side.

7. Items we cannot accept back

We keep this list short. We cannot accept items that have been deliberately altered after delivery (cut, painted, drilled or glued), items returned without contacting us, or items outside the 60-day window. If you are unsure whether your situation qualifies, ask us; we would always rather talk it through than say no.

8. Inspection of returned items

When your return arrives, we unpack it, check it against your return request and confirm by email. If something is unclear, for example a different item in the box, we contact you before doing anything else. We keep your returned item until your refund or replacement is settled.

9. Care before returning a blanket

If you washed a blanket before deciding to return it, that is fine; please make sure it is dry before packing so it does not develop odours in transit. Fold it loosely, place it in a bag to keep it clean, and then in the box or mailer.

10. Returns from Canada, Australia and New Zealand

Returns from outside the United States work the same way: email us, receive a free label and post the item. Because the parcel crosses a border, please keep the label and paperwork we send together with the parcel, and keep your drop-off receipt until we confirm receipt. If anything about the return label is unclear for your country, we will explain it step by step by email.

11. Returning part of an order

You do not have to return everything at once. If you ordered a name sign and two blankets and only one blanket is not right, tell us which item is coming back and we send a label for that item only. The refund covers the returned item; the rest of your order stays with you. If you later decide to return another item from the same order, that is a separate return and the same 60-day window from delivery applies.

12. Store credit instead of a refund

Some families prefer store credit, for example when they plan to order a milestone keepsake later in the first year, or when a gift recipient would rather choose something themselves. Just ask for store credit in your return email. Store credit with Nest Made never expires, so it is still there for a first birthday or a sibling’s nursery. If you do not ask for store credit, your refund goes back to the original payment method as described in the Refund Policy.

13. Three real-life examples

The sign that was too big for the wall

A parent orders a large round sign for “Juniper Rose”, then realises the wall above the crib is narrower than expected. She emails us on day 20 after delivery, receives a free label, posts the sign back and orders a smaller size the same evening. The new sign follows the normal timing (1-3 business days to prepare, 7-14 business days in transit), and the refund for the first sign is issued within 7 days of it reaching us.

The blanket that arrived twice

Grandparents in Auckland and an aunt in Toronto both send a knit blanket for “Mila”. The parents keep one and email us about the other. We send a free label, the blanket comes back, and the aunt receives her refund within 7 days of our receiving it, or store credit if she prefers.

The middle name typed with a mistake

A buyer types “Ilsa” instead of “Isla” in the order notes and only notices when the keepsake arrives. Because the keepsake matches the notes, this is a change-of-mind return: still free to send back within 60 days, with a refund within 7 days of receipt, and the buyer places a new order with the corrected spelling. If the buyer had noticed within 24 hours of ordering, we could simply have updated the order before preparing it.

14. Where to get help

Every return starts with an email to support@nestmade.shop or a request through Submit a Ticket. We are an email-only shop and reply within 24 hours on business days. For delivery questions, see Shipping & Delivery; for answers to common questions, the FAQs.

Nest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US.