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\nPaying for a baby gift should be the easy part. This page explains how payment works at Nest Made: where you see the payment options, when you are charged, what currency is used, how your payment details are protected and what happens with refunds and store credit. We only describe the payment options that are actually available for your order at checkout; we do not show logos or promise methods that are not active. If you have a question before you pay, email support@nestmade.shop and we will reply within 24 hours on business days.
\nThe payment options for your order appear in the payment section of the checkout page, after you have entered your contact details and shipping address. Only options that are switched on and working for our shop are shown there. If you do not see an option you were hoping to use, it is not currently available for nestmade.shop.
\nWe keep this page deliberately general so that it is always accurate. When the payment options at checkout change, we will update this page to describe them. The checkout page is always the final word on which options you can use today.
\nIf the payment is not approved, no order is placed. You can try again or choose a different option. If money appears to have been taken but you did not receive a confirmation email, do not pay a second time; email us with the time of the attempt and the name on the payment, and we will check.
\n| Part of the total | \nHow it works at Nest Made | \n
|---|---|
| Item prices | \nThe price shown on the product page for the options you chose, in US dollars | \n
| Personalization | \nIncluded in the item price; adding a name or details in the order notes costs nothing extra | \n
| Shipping | \n$0.00 to the United States, Canada, Australia and New Zealand, with no minimum | \n
| Sales tax | \nNot collected at checkout | \n
| Import charges (CA, AU, NZ) | \nNot part of our checkout; any charges depend on the destination country’s rules | \n
| Currency conversion | \nApplied by your bank or payment provider if your account is not in US dollars | \n
All prices on nestmade.shop are listed and charged in US dollars. If you pay with an account or card in Canadian, Australian or New Zealand dollars, or another currency, your bank or payment provider converts the amount at its own exchange rate and may add a foreign transaction fee. Those fees and rates are set by your provider, not by Nest Made, so it is worth checking your provider’s terms if you are unsure. The same applies in reverse for refunds: we refund the same US dollar amount, and your provider converts it at the rate on the refund date.
\nYour payment is taken when you place your order. Because each piece is prepared for your order, we do not offer pay-later options held until shipping. If you cancel within 24 hours of placing your order, the full amount is refunded, as explained on our Cancel or Change an Order page.
\nOur Privacy Policy explains in more detail how payment-related information is handled.
\nTo protect our customers, orders may be checked for signs of fraud, for example a billing and shipping address in different countries combined with other unusual details. Most orders are never affected. If we need to confirm something, we email you before preparing the order. If an order cannot be verified, we cancel it and refund the full amount; we never prepare a personalized item for an order we cannot confirm.
\nRefunds go back to the payment method used for the order. For returns, the refund is issued within 7 days of the returned item reaching us; for cancellations within 24 hours, the full amount is refunded once we confirm the cancellation. You can choose store credit instead of a refund, and store credit never expires. How quickly a refund appears in your account depends on your bank or provider. Full details are in our Refund Policy.
\nWhen you buy a gift for new parents, you pay as usual and enter the parents’ address as the shipping address. We do not put prices, receipts or payment details in the parcel. Order and payment emails go to you, the buyer, not to the recipient. If the parents later return the gift, the refund goes back to your payment method unless you agree to store credit for them.
\nCheckout accepts one payment option per order. If you would like to share the cost of a gift with friends, one person can place the order and collect contributions privately, or each person can place a separate order for a different item. If you have store credit, it can be applied to an order and the remaining balance paid with one of the options shown at checkout.
\nYour order confirmation email serves as your receipt and shows each item, the price, free shipping and the total in US dollars. If you need a separate receipt, for example for an office collection for a colleague’s baby shower, email us with your order number and the name that should appear, and we will send one.
\n| What you see | \nWhat it usually means | \nWhat to do | \n
|---|---|---|
| Payment declined | \nYour bank or provider did not approve the payment | \nCheck your details, contact your provider or choose another option shown at checkout | \n
| Charged but no confirmation email | \nThe email may be in spam, or the order did not complete | \nCheck spam, then email us with the time and amount; do not pay twice | \n
| Two charges for one order | \nOften a temporary authorisation that drops off, or a duplicate order | \nEmail us with both amounts; duplicate orders are cancelled and refunded in full | \n
| Amount differs slightly from the USD total | \nCurrency conversion or a foreign transaction fee by your provider | \nCheck your provider’s rates and fees | \n
| Refund not visible yet | \nYour bank is still processing it | \nAllow a few business days after our refund email, then contact your bank and us | \n
If something has gone wrong with an order, please email us before opening a dispute with your bank or payment provider. We reply within 24 hours on business days and can often fix the problem quickly, for example with a replacement or a refund. Formal disputes can take weeks to settle. If a dispute is opened, we answer it with the facts of your order and keep you informed.
\nCustomers in our three delivery countries outside the United States pay exactly the same way: the checkout total is shown in US dollars, shipping is $0.00, and the payment options shown at checkout are the ones available to you. A few practical points help things go smoothly:
\nOffices, clubs and groups of friends often club together for a baby shower gift. One person places the order and pays; we can send that person a receipt in the name the group needs. If the group would like several personalized pieces for the same family, such as a name sign and a matching blanket, put them in one order and list the details for each item clearly in the order notes. Shipping stays free whatever the size of the order.
\nEmail support@nestmade.shop or use Submit a Ticket with the subject “Payment”. Include your order number if you have one, but never your full card number. We are an email-only shop and reply within 24 hours on business days. Related pages: Terms of Service, FAQs and Help Center.
\nNest Made, 5166 Onacrest Dr, Los Angeles, CA 90043, US.
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