Last updated:
\nWe would love to help, whether you are choosing a first name sign, checking a birth date before you order a keepsake, or wondering where a parcel has got to. Nest Made is an email-only shop: there is no phone line or chat, and every question gets a written answer from us within 24 hours on business days. This page explains how to reach us, what to include so we can help on the first reply, and where to find quick answers if you would rather not wait.
\nWe chose email on purpose. New parents rarely have a free, quiet moment at the same time as a support line is open, and a phone call is hard to manage with a baby in your arms. Email lets you write when it suits you, attach a photo of the wall or the parcel, and come back to our answer later or forward it to a partner. It also gives both of us a clear record of names, dates and decisions, which matters when every order is personalized.
\nWe reply to every email within 24 hours on business days. Business days are Monday to Friday, excluding public holidays in the United States. An email sent on a Saturday morning is answered by the end of Monday at the latest; an email sent on a Tuesday afternoon is answered by Wednesday afternoon at the latest. Most replies arrive sooner.
\nIf you have not heard from us within that time, please check your spam, junk or promotions folder, and add support@nestmade.shop to your contacts so our replies, tracking emails and return labels reach your inbox.
\nA clear subject helps us route your email to the right answer straight away.
\n| You need help with | \nSubject line | \nInclude | \n
|---|---|---|
| A change to names, dates, options or address (within 24 hours) | \nChange order | \nOrder number and the exact new details | \n
| Cancelling an order (within 24 hours) | \nCancel order | \nOrder number | \n
| Where your parcel is | \nWhere is my order | \nOrder number and what tracking shows | \n
| A return or exchange | \nReturn | \nOrder number and which items | \n
| A damaged, faulty or incorrect item | \nProblem with my order | \nOrder number and photos | \n
| A refund or store credit | \nRefund | \nOrder number and return tracking | \n
| Choosing a size or design before ordering | \nQuestion before ordering | \nProduct link, wall measurements or a photo | \n
| Payment | \nPayment | \nOrder number if you have one; never card numbers | \n
| Privacy or your data | \nPrivacy request | \nThe email address you used with us | \n
| Copyright or trademark | \nDMCA notice or IP report | \nSee our DMCA and Intellectual Property pages | \n
Please never send full card numbers, security codes or passwords by email. We will never ask for them.
\nMany questions are answered in a minute on these pages:
\nSome requests cannot wait, because your order is prepared soon after it arrives. If you need to correct a name, date or address, email us as soon as you notice, with the subject “Change order”. Changes and cancellations are possible within 24 hours of placing the order. What counts is when your email reaches us, not when we reply, so send it straight away even outside business days.
\nNest Made is an online shop for personalized baby and nursery gifts. Our business address is 5166 Onacrest Dr, Los Angeles, CA 90043, US. It is an address for correspondence, not a store or showroom, and we do not offer in-person collection or drop-off. Please do not send returns to this address unless our return email tells you to; every return starts with an email to us and a free return label.
\nOur only website is nestmade.shop and our only support email address is support@nestmade.shop. If someone contacts you claiming to be Nest Made from another address, please forward the message to us before replying.
\nIf you received a gift from Nest Made and need help, for example to start a return or report damage, you are welcome to write to us directly. Tell us your name, the delivery address and, if you know it, the name of the person who sent the gift. We will find the order and help you, and we keep the buyer informed. For privacy reasons we cannot share the buyer’s payment details or the price with recipients.
\nTell us what you would like to see in the shop, what was confusing on the website or what made your order easier. We read every message. If you would like to share a photo of your nursery with a Nest Made piece in it, we would be delighted to see it; we will never publish it without your written permission.
\nWe want nestmade.shop to work for everyone, including people who use screen readers, keyboard navigation or larger text. If something on the site is hard to use, email us with the page and what happened, and we will help you complete your order by email while we fix it.
\nIf you are unhappy with how something was handled, reply to our last email and say that you would like it reviewed. We will look at the whole conversation again and reply within 24 hours on business days with what we can do. Our Terms of Service explain how disputes are handled if we cannot resolve something together.
\nSubject: Change order. “Hello, this is order 1048, placed tonight at 9:40 pm. In the order notes I typed Ilsa by mistake. Please change the name on the round sign to Isla Mae, capital I and capital M. Everything else is correct. Thank you!” An email like this gives us everything we need in one go, and because it arrives within 24 hours of ordering, we can update the order before it is prepared.
\nWe are based in Los Angeles, on Pacific Time. If you write from Sydney, Auckland or Toronto, our reply may arrive while you are asleep, and the 24-hour reply time is counted on our business days. For a change or cancellation, send your email as soon as you notice the issue, whatever the time where you are; the 24-hour change window is counted from when you placed your order, and our timestamp shows when your email reached us. Prices, refunds and store credit are always in US dollars.
\nChoosing a personalized piece can feel like a big decision, especially for a first baby. You are welcome to ask before you buy, for example:
\nInclude a link to the product you are considering and any measurements, and we will give you a straight, practical answer.
\nEmails often contain a baby’s name before it is announced, a birth date, a home address or a family photo. We use what you send only to help with your request and your order, we never share it for marketing, and photos sent for an order are deleted 30 days after delivery. Our Privacy Policy explains this in full.
\nThe weeks before the winter holidays and the spring baby-shower season are our busiest. Our reply time stays the same, within 24 hours on business days, but it helps everyone if you include your order number and put all your questions in one email rather than several. If your question is about timing for a particular date, tell us the date in your first message, and we will be honest about whether the usual 1-3 business days of preparation and 7-14 business days of transit fit around it.
\nVery occasionally an email does not arrive, usually because a mailbox filter moved it or the address was mistyped. If you have not heard from us within 24 hours on business days, check your spam and promotions folders first, then send your message again from a different email address if you have one, mentioning that it is a second attempt. We will reply to both addresses so you can be sure our answer reaches you.
\nEmail support@nestmade.shop or use Submit a Ticket. We look forward to helping you get your nest ready.
\n","visible_characters":10472,"meta_description":"Email Nest Made at support@nestmade.shop for help with orders, personalization, delivery or returns. We reply within 24 hours on business days, by email only.","parent":null,"published_at":"2026-10-29T16:12:31+00:00","updated_at":"2026-10-29T16:12:31+00:00"}}